About us

We started Talona with just the two of us. No big plan, no slick business model, just the idea that we felt better in clothes that truly fit, not too tight, not too stiff, just comfortable. And we thought, more people should be able to enjoy that feeling.

We focus primarily on women’s fashion, especially dresses. You know, the kind of dress you put on and immediately think, yes, this is me. No fuss, no hesitation, just right. While we do offer a few items for men, that’s not where our heart lies.

We operate in the United Kingdom, which is also where we live. So we understand what people wear, what feels good, and what lasts. We try to keep things simple, timeless pieces, never too loud. The kind of items you love now and still reach for two years later.

Our team is small, and we like to keep it that way. No layers of management, no automated replies. Everything you see on the site has been personally selected and photographed by us. And if you email us, you’ll get a response from a real person.

Why we do this

Because clothing has the power to change how you feel. You put something on, and suddenly you feel more confident, lighter, more like yourself. That’s the feeling we want to share. No grand story, just that.

Commitment to Privacy

We value your privacy and security. Please refer to our Privacy Policy, Terms of service, and Refund Policy for more information.

Questions?

Check our FAQ page for answers to common questions. If you still need help, feel free to email us at info@talona.co.uk.

1. What is the delivery time?

Orders are processed within 1–2 business days. Once shipped, delivery to the UK takes 4–7 business days. The estimated total delivery time is 5–9 business days. You will receive a tracking code via email once your order is shipped.

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2. How can I track my order?

You will receive a Track & Trace code by email once your package is dispatched. You can use this code to follow your parcel. Please note that tracking information may take up to 2 business days to become available.

3. What should I do if my tracking code doesn’t work?

If your tracking code doesn’t show updates after 2 business days, please contact us at info@talona.com

4. Can I return my order?

Yes, you have the right to return your item within 30 days of receiving it. Items must be unused, in original condition and packaging, and include proof of purchase. For hygiene reasons, certain products are non-returnable. Read the full Return Policy for details.

5. How do I initiate a return?

Please contact our customer support first at info@talona.com before returning your item. We will provide the correct return instructions and help you prevent any processing errors or delays.

6. Who pays for the return shipping?

 Customers are responsible for return shipping costs. For high-value items (over £75), we recommend using a trackable shipping service or purchasing shipping insurance. Your order can be returned within the UK. Typical return shipping costs for a clothing item within the UK range from £2.90 to £5.50, depending on the courier and package size. These costs are not reimbursed. For more info check the Refund Policy

Return address: [     ]

7. What payment methods do you accept?

We accept the following secure payment methods via Shopify Payments:

  • Credit Cards: Visa, Mastercard, American Express

  • Debit Cards: Maestro

[Add other accepted methods if applicable, e.g., Apple Pay, Google Pay]

8. Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom. This includes insurance for loss or damage during transit.

9. How do I contact customer support?

You can email us at info@talona.com or use the contact form. Our support hours are (GMT +01:00 London): Monday to Friday: 9:00 AM – 5:00 PM Saturday to Sunday: 9:00 AM – 1:00 PM

10. What is your return address?

All returns must be sent to: [Return Address Line 1] [Return Address Line 2] [City, Postal Code] [Country] Note: This is not a visitor location. Returns only.