Policy's

Last Updated: 02-05-2025

Welcome to Talona!

Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.

Terms and Conditions

Our terms and conditions include vital information about your rights and obligations when placing an order with us. These conditions apply to all orders placed through our website. Read the complete terms and conditions here: Terms and Conditions

Return Policy

At Talona, we want you to be satisfied with your purchase. If you're not entirely satisfied, you may request a refund according to the conditions outlined in our return policy:

  • Returns are possible within 30 days of receiving your order.
  • Products must be unused and in their original condition.
  • You can read the full return policy here: Return Policy

Returns are handled through our UK-based fulfillment center (please note: this is not a visiting address). The return address is:

Suite 1-165, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

Privacy Policy

Your privacy is important to us, and we ensure your data is handled securely. Our privacy policy explains what data we collect, how we use it, and how we protect your privacy. Read our complete privacy policy here: Privacy Policy

Shipping Policy

  • Shipping costs: Displayed during checkout.
  • Shipping time: Orders are dispatched within 1-2 business days, shipping to the UK will take 4-7 business days.
  • Tracking: You will receive a tracking number once your order has been shipped.
  • Read the shipping policy here: Shipping Policy

Payment Methods
We offer a variety of secure payment options to ensure a smooth and safe checkout experience.
We currently accept:

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Maestro

All transactions are protected by SSL encryption and comply with international security standards.
Currency: All payments are processed in GBP for pricing clarity and
regional consistency.
If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.
For more info, visit our full payment policy: Payment methods

COMPANY INFORMATION

Trading Name: Talona
Legal Entity: Rawails LTD
Company Number: 15706489

Return Address (for returns):
Suite 1-165, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

Business Address (not for visits):
20 Wenlock Road, London, N1 7GU, United Kingdom

Please note: Talona is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

CONTACT INFORMATION

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@talona.co.uk
Phone: +447537 121833

Customer Service Hours (GMT +01:00 London):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM

1. What is the delivery time?

Orders are processed within 1–2 business days. Once shipped, delivery to the UK takes 4–7 business days. The estimated total delivery time is 5–9 business days. You will receive a tracking code via email once your order is shipped.

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2. How can I track my order?

You will receive a Track & Trace code by email once your package is dispatched. You can use this code to follow your parcel. Please note that tracking information may take up to 2 business days to become available.

3. What should I do if my tracking code doesn’t work?

If your tracking code doesn’t show updates after 2 business days, please contact us at info@talona.com

4. Can I return my order?

Yes, you have the right to return your item within 30 days of receiving it. Items must be unused, in original condition and packaging, and include proof of purchase. For hygiene reasons, certain products are non-returnable. Read the full Return Policy for details.

5. How do I initiate a return?

Please contact our customer support first at info@talona.com before returning your item. We will provide the correct return instructions and help you prevent any processing errors or delays.

6. Who pays for the return shipping?

 Customers are responsible for return shipping costs. For high-value items (over £75), we recommend using a trackable shipping service or purchasing shipping insurance. Your order can be returned within the UK. Typical return shipping costs for a clothing item within the UK range from £2.90 to £5.50, depending on the courier and package size. These costs are not reimbursed. For more info check the Refund Policy

Return address: [     ]

7. What payment methods do you accept?

We accept the following secure payment methods via Shopify Payments:

  • Credit Cards: Visa, Mastercard, American Express

  • Debit Cards: Maestro

[Add other accepted methods if applicable, e.g., Apple Pay, Google Pay]

8. Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom. This includes insurance for loss or damage during transit.

9. How do I contact customer support?

You can email us at info@talona.com or use the contact form. Our support hours are (GMT +01:00 London): Monday to Friday: 9:00 AM – 5:00 PM Saturday to Sunday: 9:00 AM – 1:00 PM

10. What is your return address?

All returns must be sent to: [Return Address Line 1] [Return Address Line 2] [City, Postal Code] [Country] Note: This is not a visitor location. Returns only.